Privacy Policy

Effective upon publication · Last updated November 3, 2026

This policy describes information handled by Hart Commercial Services LLC, doing business as Hart Plumber ("Hart," "we," "us" or "our"), in connection with hartplumber.com and inquiries to Hart Plumber - Sun City. Hart is a marketing and referral business connecting customers with independent plumbing contractors. The business serves customers in Arizona. This policy describes the live website and business inquiry handling; automated quote-form delivery remains paused. It does not replace an independent contractor’s or payment provider’s privacy notice.

1. Information you provide

When you call, email or request service, information can include your name, telephone number, email address, city, service address, plumbing concern, availability and communications about the request. The website form asks for your name, phone, city, service type, problem description and acknowledgment of the linked terms and policy. Do not include payment-card numbers, government identifiers, access codes or unrelated sensitive personal information in a general request.

If you provide someone else’s details or property photos, make sure you have authority to do so. Include only information needed to explain and coordinate the work.

2. Website quote requests and paused delivery

The website form asks for your name, callback number, city or community, requested service, problem description and Terms/Privacy acknowledgment. Automated form delivery is currently paused. Submitting the form displays a notice that the request has not been sent; use the public phone number or email for contact while delivery is unavailable.

The CallRail custom form has been removed, and Web3Forms is not used for submissions. Twilio has been selected for a possible future owner-only notification system, but verification and integration are paused. The form currently sends no information to Twilio and no quote alerts by SMS. Actual providers, data flows and retention will be disclosed before that feature is enabled.

3. How request information is used

For requests received through an active channel, Hart uses relevant information to respond, understand the plumbing need, determine coverage, connect you with an independent contractor and coordinate communications. Information may also be needed to address payment questions, complaints, warranties, suspected misuse or legal obligations. Warranty and workmanship issues are handled by the contractor, with Hart assisting communication where appropriate.

4. Referrals and sharing with one contractor

Hart shares each service request with one independent contractor for the referral. Relevant information includes your contact details, service location, plumbing concern and scheduling information needed to respond, assess the issue, quote and perform the requested work. Hart receives a referral fee in connection with referred work. Your request is therefore a compensated business referral, rather than a promise that information is never shared in exchange for value.

The contractor is a separate business and may keep service and transaction records under its own privacy practices and legal obligations. Ask the contractor about those practices before supplying additional information. We also use the service providers described below to host the website, track calls, process payments and maintain business records. We may disclose relevant records when required by law or necessary to address fraud, disputes or protect legal rights. Whether a compensated referral is treated as a sale or sharing under a particular privacy law depends on that law and its applicability.

5. Square payments and transaction records

Hart uses Square to invoice and collect authorized customer payments as the independent contractor’s limited collection agent. Square processes payment and billing information and associated transaction and security data. Hart maintains business transaction records such as invoice references, amounts, payment status and refund or dispute communications, according to its account access and business needs. No Square payment form is embedded in the website quote form.

Use the designated Square payment channel and review Square’s buyer privacy notice for its handling of buyer information. Do not put full card details in an inquiry or ordinary email. See our Terms of Service and your transaction documents for payment arrangements.

6. Technical information, maps and fonts

When a live website is accessed, hosting and delivery providers may receive technical information such as IP address, browser type, requested pages, referring page and timestamps. This website is hosted by Netlify, which processes technical request and delivery information to operate, secure and serve the website. See Netlify’s Privacy Statement.

This version loads a Google Maps embed and Google Fonts. Loading them connects your browser to Google, which may receive technical request information, including your IP address and browser details, and may use cookies or similar technology under its own practices. See Google’s Privacy Policy. Merely loading the map does not mean you granted browser access to your device’s precise location.

The website retains CallRail’s script for call tracking, attribution and dynamic phone-number insertion; stopping its custom form does not remove that script. Depending on the account configuration, CallRail may process browsing/session information, referring pages, campaign information, technical identifiers and form details, and use cookies or similar technology. CallRail is the only separate analytics or call-tracking tool identified for this site; no Google Analytics, Google Ads pixel or Meta Pixel has been added. Hart records calls and stores text conversations through CallRail. These records may contain caller or sender details, message contents, call audio and service-related information. They are used to handle inquiries, coordinate service and review communications or disputes. CallRail retains these communication records for a limited period under its applicable retention policy and account settings; they are not promised to remain available indefinitely. Call recording requires any notice and consent applicable to the call; this website policy does not substitute for a recording announcement or other required consent. See CallRail’s Privacy Notice. Installing this script does not itself authorize promotional texts or call recording. Additional analytics or advertising tools require a further policy review.

7. Photos and location metadata

Our Work displays owner-supplied plumbing project images with descriptive captions. Some gallery images contain embedded GPS coordinates associated with 17220 N Boswell Blvd, Sun City, AZ 85373, based on the owner’s confirmation of the photo location. Embedded metadata can be read by people who download those images; it is not hidden simply because a caption does not display it.

Customer-submitted photos require appropriate publication permission and review for faces, private interiors, addresses, documents and unnecessary location metadata. Sending a photo for a private service inquiry is not, by itself, authorization to publish it as marketing. Contact Hart if you believe a published image exposes your information or is used without permission.

8. Communications and your choices

Submitting a service inquiry asks for a response about that inquiry; it is not blanket consent to unrelated marketing, automated advertising messages or call recording. Any such program requires its own accurate disclosures and consent where applicable. No call-recording or automated-text permission is established by this policy. Future Twilio alerts are intended for the business owner’s separately authorized phone, not for automated customer enrollment. The owner’s consent evidence and private alert number will be handled separately; no owner opt-in document is published by this policy.

You can choose not to provide information, although that may prevent a contractor connection. Tell Hart if you no longer want referral follow-up and contact any contractor separately if it has already received your details. Transactional or legally required messages may still be necessary. Browser settings can manage cookies and site data; blocking third-party resources may affect map or font display.

9. CRM/spreadsheet records, retention and security

Hart keeps customer inquiry and service-coordination information in a CRM/spreadsheet record system. Records may include contact information, service details, contractor referral, status and related communications. Square and CallRail may separately maintain transaction and call-tracking records under their service arrangements.

Hart retains customer records in its CRM/spreadsheet indefinitely, with no routine automatic deletion date, for ongoing customer history, service coordination and business recordkeeping. This is separate from CallRail’s limited retention of recordings and texts. Copies of information entered into the CRM/spreadsheet remain subject to Hart’s indefinite retention practice even after a provider deletes its own copy. Contact Hart to request review, correction or deletion. Records needed for lawful obligations or ongoing disputes may need to be retained.

No internet transmission or storage system is completely secure. This policy does not promise unverified security certifications or specific controls. Do not send sensitive credentials or full card details through general communications. Report a suspected privacy or security concern using the contact information below.

10. Access, corrections and privacy requests

Contact Hart to ask about your information, request correction or deletion, or raise an objection to its use. Describe the request and provide enough information to locate the relevant inquiry. Hart may need proportionate identity verification; do not send an identity document unless a secure, appropriate verification method has been arranged.

Available rights, response times, exceptions and any appeal process depend on applicable law and the actual business practices. Records needed for legal obligations, payment disputes or other lawful purposes may not be eligible for immediate deletion. Additional jurisdiction-specific disclosures must be added if required; this draft does not assert that every privacy law applies or that none does.

11. Children and external websites

The site and service-request process are intended for adults arranging property services, not children under 13. If you believe a child has provided personal information, contact Hart to request review and appropriate removal. External resources, payment providers and independent contractors operate under their own policies. Review their notices before sharing information with them.

12. Policy updates and contact

This policy takes effect when this version is published on the website. The date above identifies the latest revision. Changes must reflect actual practices, and material new uses of previously collected information require appropriate notice or consent where applicable. This draft does not authorize undisclosed new uses simply because it is later revised.

Hart Commercial Services LLC is the legal business operator identified by the owner. The address above is the Sun City business contact address; please use phone or email for privacy requests.